About the Skills and Responsibilities of Call Center Customer Support Representative

Overview of the Job:

Call Center Customer support representatives are those who answers phone calls that involve customer inquiries, FAQ’s,customer complaints,collecting orders,invoice inquiries.

In short, the call center customer support rep  projects the professional image of the company through efficient and pleasing interaction through phone under a highly stressful environment where breaks are quite regimented due to the nature of the work.

Skills Expected:

  • Good reading, writing ,listening,mathematical  skills with a sharp memory.
  • Require a minimum high school diploma. Must have a good helping tendency and tactful manners.
  • Should be literate in computers in order to enable quick learning of service software applications.
  • Basic written and verbal communication with good typing skills of atleast  30wpm.
  • Must have positive attitude  and ability to be pleasing even at crucial times.


  • To answer phones, collect orders and place the customer  orders in computer software systems.
  • To provide customer with the up -to- date information on the products offered and services rendered.
  • To sell products and services of the company.
  • Transfer customer calls regarding queries to appropriate staffs.
  • Complete reports , call logs and research billing issues.
  • Recognize and document customer calls, alert the supervisor of the current trends of customer call.
  • Last but not the least the ability of multi tasking  and good negotiation skills are  most expected.
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