Abilities required for a Program Manager:

• Has to control the teams at local territory and also nearby territory in managing the schedule.
• Need to communicate effectively with the team members as well as the clients of the project. He/She needs to identify each and every shareholders of a program.
• Risk taking is a part of the process, so they have to be bold in taking decisions during risks. Decision Making is a vital ability required for a Program Manager which every company look for while selection process.
• Has to be excelled in mentoring a team.

Skills Required:

Communication along with a great self confidence as they need to act as a technical developer and then toggle to act as business managers in order to achieve their goals.

Require an educational qualification of MBA along with a BS or MS degree and certification on commonly accepted enterprise principals

Good knowledge on all enterprise software and Service Oriented Architecture.

Prior exposure in consultancy along with software projects in various industries is a must for an enterprise architect.

Responsibilities or Roles:

Ensure that the technological goals of the enterprise are in line with the business goals.

Check the quality and reusability of enterprise software is convincing in order to ensure prospective cost savings with Service Oriented Architecture (SOA).

Should be able to communicate comfortably the good and bad on the project and its deadlines.

Efficiently align business goals with IT infrastructure that supports those goals.

Effectively understand the enterprise business and still be able to probe on the gritty IT issues.

Skills

Must have the basic SQL skills and good experience in automated testing tools.

Should possess experience in database concepts and defect tracking tools.

Should have good analytical and problem solving capability using the modern testing methodologies, SDLC etc.

Must have the capacity to understand the QA processes and work in the software environment.

Responsibilities

Implementing and providing inputs for test plans.

Designing and creation of test cases and scenarios for software testing.

Perform functional testing, regression testing and keep track of all the new developments.

Use bug tracking software’s to track and report problems.

Producing the evaluated test reports and take part in software walkthroughs.

Motivation of team members and organizing meetings.

Skills or Qualifications

A diploma or high school education with  technical training .

2-3years of troubleshooting experience with hardware or software customer services.

Knowledge of Windows-Dos and all other Microsoft application and laptop troubleshooting.

Duties and Responsibilities

Provide excellent services  through phone to  IT users  for basic  end user related hardwares and softwares, desktop related LAN network systems.

Configuration and resetting  the network access accounts whenever required.

Installation of new hardware’s and software’s.

Processing softwares and hardwares by coordinating  user setups, installations and upgrades.

Provide training to end users.

Key Skills:

A java developer will require experience in all or any of the following skills

1)      EJB (Enterprise JavaBeans)

2)      Linux/Unix Windows Platform and Solaris

3)      Oracle database SQL and JDBC

4)      XML,Xquery,XSL

5)      J2EE framework

6)      Java XML Parsing,Coding

7)      Perl and Python

8)      Service Oriented Architecture

9)      Java based Web services

10)   Java Servlet Technology

11)    I Text for RTF Generation 

Work in a supple talented team on various projects and Good Communication skills are other essential skills.

Responsibilities:

1)      Should take part in software and architectural development activities.

2)      Transform requirements into stipulations.

3)      Develop and design software based prototypes.

4)      Should take part in testing of prototypes.

5)      Should be updated with the software and be proactive.

6)      Should be flexible to learn new programs and script languages.

7)      Should show good levels of enthusiasm and interest in all computer related things.

Skills Required:

Minimum of atleast 3 years of  hands on experience in the field of Information Technology and a Master’s degree in the relevant subject.

Knowledge and understanding of various office productivity softwares such as word processors, spreadsheets etc.

Good knowledge of Operating systems such as Unix, Microsoft Office, familiarity in LAN,WAN designing , operation and implementation.

Ability to resolve complex issues both technical and interpersonal with high professionalism.

Effective spoken and written communication skills with excellent presentation skills.

Help in integration and maintenance of all IT functions of an organization with pioneering skills.

Responsibilities:

Defining , Updating, implementing  and Managing and aligning IT objectives  to enterprise objectives.

Prepare and define metrics based on  overall business objectives.

Selection, management , controlling, and establishing  strategic partnerships with Information Technology service providers.

Adjust IT standards and technologies for optimizing and designing them inline to organization’s process.

Plan, execute and manage IT strategy initiatives.

Optimization of services and its cost through a mix  of  outsourced (external) and inhouse (internal) resources.

This is a challenging high pressure job, only individuals who are having at least 2 years of experience in doing customer support can handle this job.  A Bachelor degree in IT or computer science would be ideal for this job.  Basically this job demands the individual to have a thorough knowledge about the principles of customer service.

Description of the job (Production support specialist):-

A production support specialist has to co-ordinate effectively with all the support groups / systems and sub-systems to ensure the data is transferred safely.
Production support specialist must interact with another customer support group within the organization. Job holder must be experienced to deal with complex inquiries raised by customers from various sources and job holder must have the ability to solve production issues.

Responsibilities of this job

1. Work well with the customer support groups  , educate  the customers and make them do the tasks on their own
2. Gathering information and also do research and able to perform scope analysis.
3. Job holder should have the ability to solve the customer requests on time.
4. Efficiently do multi tasking where the job holder will have to handle multiple customer requests from various sources.

Necessary Skill set for this job

• Self Motivated  ability to do multi tasking efficiently
• Communication skills backed up with strong technical knowledge about the relational database, networking, UNIX platform, Solaris and must know about encryption technologies like PGP and MD5.
• Ability to troubleshoot issues and able to handle different types of customer inquiries.
• Good knowledge on networking, networking protocols,SQL, UNIX, SOLARIS, relational databases , know about the table commands etc.
• A bachelor degree in computer science and  with a minimum of 2 years of experience in technical  customer support will be enough for this job.

Basic arithmetic,reading and writing skills.

A high school diploma or bachelor’s degree in Information Technologies or other relevant studies.

A good knowledge of the company related hardware’s and software‘s.

Specialization Certificates in any one typical network OS, Workstation OS such as DOS,Unix,Windows 95/NT and client server software systems.

Skills of Network Systems Analyst:

a) Good Knowledge  of company supported softwares, operating systems and hardwares  with ability to configuration and connectivity.

b) Understanding of  computer flow charts and programming codes and logics.

c) Good analytical ability and an excellent software and hardware problem solving skills.

d) Efficient dissemination of  technical guidance to users of various softwares and hardwares.

e) Good understanding of the existing security systems in the company and providing any more if required by law.

f) Requires good interpersonal skills to mingle with other equally talented professionals at work.

Responsibilities of Network Analysts:

Plan, research, configure, install,maintain, troubleshoot and upgradation of  Operating systems, hardwares and softwares.

Research or develop  new softwares according to the company’s requirements and recommend for its purchase and use.

Maintain records  of the inventories of the softwares and hardwares, server licenses, user accessibility and security.

Troubleshoot  user related software, hardware , accessibility problems.

Installation, configuration, maintenance and upgradation of  desktop hardwares and peripherals to include network cards,mouse,modems, printers etc.

Work as a team member with other technical coworkers, to enable  connectivity and compatibleness  among systems.