The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation,maintenance,education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user.
Skills or Qualifications
A diploma or high school education with technical training .
2-3years of troubleshooting experience with hardware or software customer services.
Knowledge of Windows-Dos and all other Microsoft application and laptop troubleshooting.
Duties and Responsibilities
Provide excellent services through phone to IT users for basic end user related hardwares and softwares, desktop related LAN network systems.
Configuration and resetting the network access accounts whenever required.
Installation of new hardware’s and software’s.
Processing softwares and hardwares by coordinating user setups, installations and upgrades.
Provide training to end users.
