Skills,Duties and Responsibilities of Help Desk Analyst

The Help Desk Analyst provides customer  support, service and technical support through analysis and problem resolving  to enable installation,maintenance,education, implementation and  documentation  of a variety of software and hardware  technologies using remote communication or through phone to the client or the end user.

Skills or Qualifications

• A diploma or high school education with  technical training .
• 2-3years of troubleshooting experience with hardware or software customer services.
• Knowledge of Windows-Dos and all other Microsoft application and laptop troubleshooting.

Duties and Responsibilities

• Provide excellent services  through phone to  IT users  for basic  end user related hardware’s and software’s, desktop related LAN network systems.
• Configuration and resetting  the network access accounts whenever required.
• Installation of new hardware’s and software’s.
• Processing software’s and hardware’s by coordinating  user setups, installations and upgrades.
• Provide training to end users.