Multilingual Customer Support Executive
Multilingual customer support executives are the most wanted people in customer support industry globally which requires multilingual talents in many world languages to provide worldwide customer support services.
- Thorough knowledge in English and in other languages in which the customer support service organization to which they are employed does business.
- Experience in handling various customer support activities.
- Good computer configuration knowledge and Microsoft Windows package.
- Should be willing to travel to other nations up on requirement.
- Good management and organizing skills are required.
- Work with a customer centric approach and aim at utmost customer satisfaction.
- Should act with various other functionalities of the organization if customer requires information across organization.
- Must communicate well and ensure good relation between the internal and external stake holders.
- Must have records of the calls, FAQ’s and other customer related queries.
- Handle other management responsibilities as part of their job.
- Good knowledge of various products in the organization and complete fluency in all the languages in which they operate.