Product support manager is an important position in the company, an experienced professional having relevant experience in the industry can perform well.Product support manager is responsible for creating and executing product strategy. Product support manager works in deadlines and it is generally a high pressure result oriented job.
Ability to plan the product strategy Meticulously and executing the strategy which aligns with the company policies and goals. Product support manager has got various responsibilities.
Top Eight Responsibilities of a Product support manager
- Responsibility to create Product strategy, improve sales and customer satisfaction is the prime responsibility of a Customer support manager and also ensuring that the created product strategy, specifications are carried out successfully.
- Product support manager has to work closely with other departments which contributes sales to the organization.
- Getting approval for the product strategy created with the help of higher management officials derive a method for the product strategy to align with the company policies and goals.
- Product support manager even make marketing calls to targeted customers who really need the company’s products/ services explain about the features, benefits etc and convert them as a customer.
- Ensuring customers are satisfied and also involve in the product support as if any customers faces some issues with the product, Product support manager responsibility is to solve those issues and ensure that customers are satisfied.
- Researching and finding out new sales opportunities and also finding out new technological improvements that can be made to improve customer satisfaction.
- Provide an effective communication net between marketing, sales and production department ensuring the product strategy is executed well without any problems.
- Reporting about the current status of the product strategy to his/her higher grade authorities and also the needs raised by each department which will support the project strategy is one of the important responsibility of a Product support manager.
General skills of Customer support manager
- Must have experience and knowledge in working with Sales , Marketing and Production departments.
- Have strong communication and interpersonal skills to gel with other departments and supervise.
- Must have all the skills to prepare project documentation
- Must have good training skills, working closely with other departments and make them work according to the product strategy is one way teaching them what you want from them.
- Computer skills definitely needed, you need to at least Know Microsoft Word, Powerpoint and Excel.
These responsibilities and skills might vary according to the industry, country.
Note: This is only for informational purposes.